Privacy Policy

About Us

Mauritius.biz Hosting ("we," "our") is based in Port Louis, Mauritius and is a leading provider of online services helping businesses to register domain names, provide web and email hosting to establish and build their web presence and connect with customers.

We care about protecting the data collected from our customers and visitors who use our website, mobile applications, products, or services (collectively, our "Users"). This Privacy Notice provides details about how your personal data is collected, shared and used by us.

Information Covered by This Privacy Policy

This Privacy Policy covers any data we collect from you, use, and share. It applies to all our websites, emails, platforms, brands, products, services and mobile applications (collectively, the "Services").

This Privacy Policy does not cover how users may use or share data that they collect using our Services. When users purchase Services from us, their personal data will be collected, used, and shared in a manner consistent with the provisions of this Privacy Policy.

Your Consent

By using our Services, users acknowledge that they have agreed to our Service Agreement and that you have read and understood this Privacy Policy, and that you consent to your data being used for the purposes and in the manner described in this Privacy Policy. For children under 18 to order or use our Services, a parent or legal guardian must provide consent on their behalf.

Users may withdraw their consent to our management of their personal data at any time, subject to legal and contractual restrictions, upon reasonable notice. However, such a withdrawal may reduce our ability to provide you with certain Services.

Information Collection

In the course of your use of the Services, we obtain the following data about users as described below:

• Information that you provide during any web hosting registration process, including domain name registrations (such as your name, company name, email address, contact numbers, billing address, geographic location and industry).
• Information and content provided to or acquired by support, including but not limited to data and content provided or acquired through email or phone calls.
• Information regarding the emails we sent to you and when they were read.

How We Use Your Information

We use the data we collect, both on its own and combined with any other data we collect about you, for the following business and commercial purposes:

• To provide the requested Services to you.
• To provide you with helpful content.
• To ensure the proper functioning of our Services.
• To offer and improve our Services.
• To provide you with technical support.
• To facilitate your usage of our Services.
• To diagnose problems with our servers or our Services.
• In connection with our security and compliance programs.
• To administer our websites.
• To communicate with you.
• To bill you for Services.
• As otherwise described in this Privacy Notice.

We also use the data we collect to produce analytical reports on trends and statistics, such as social media search trends, email open rates, email campaign best practices, and the number of clicks on links on our websites and in our emails, and to evaluate products or services you have subscribed to from us.

Any payments you make are processed through secure third-party payment gateways. We do not collect, store or process any credit card data on our systems.

Sharing of Information

We may share the data you provide to us according to this Privacy Policy to law enforcement agencies, government officials, internet service providers and other authorised individuals if legally required to do so, or if we have a good faith belief that such disclosure is reasonably necessary.

We may also disclose your collected data, as described above, if you or a third party are or may be:

• Violating our Service Agreement and conditions of use.
• Causing injury or other harm, or otherwise violating our property or our other legal rights or those of other users, or third parties.
• Violating any local or other applicable law.

To the extent we are legally permitted to do so, we will notify you if we are required to provide your collected data to third parties pursuant to a court order.

Security

The transmission of data via the internet, email, or any messaging service, such as WhatsApp, is not entirely secure. Although we will do our best to protect your collected data, we cannot guarantee the security of your data transmitted through websites, email or WhatsApp. Any such data transmission is at your own risk.

Once we have received your data, we will take appropriate technical and organisational measures to safeguard it against loss, theft, and unauthorised use, access, or modification.

Retention of Information

We will retain your collected data for no more than seven (7) years following the date on which you terminate your use of the Services. We may be required by law or regulation to retain your collected data for an extended period, consistent with our legal or regulatory responsibilities, after the termination or expiration of your Services with us. This is to allow us to resolve disputes, enforce our relevant Service Agreement (TOS), and adhere to the technical and legal requirements.

Your Right to Control Your Personal Information

You have the right to make requests regarding your collected data. You can:

• Ask us to update, remove, restrict, or correct your collected data.
• Ask us to identify which of your data has been collected.
• In certain circumstances (and if legally and technically feasible), ask us to provide your collected data to a third party, in a structured, commonly used and machine-readable format. However, we will not provide you with specific collected data if it would so interfere with another individual's rights or where another exemption applies.

Children

Under the scope of this Privacy Policy, a child or children are anyone under the age of 18. Our Services are not directed to children. We do not knowingly collect any data from children. If you are a parent or guardian of such a person and become aware that this person has provided data to us, please contact us as described in this Privacy Policy, and we will take reasonable steps immediately to remove any such data.

Notification of Changes

This Privacy Policy is also posted online on www.mauritius.biz/privacy.pdf. We reserve the right to update this Privacy Policy at any time to align with our business policies and to improve our Services, so please review it frequently. Any continued use of our Services will constitute your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our data controlling practices, you may contact our Data Protection Officer by email at [email protected] or by post at: